Generally, Block Bikes PDX, LLC accepts most returns within 30 days of the purchase date when accompanied by the original receipt, the original packaging and in original, new condition.
The following are important exceptions:
- Bikes may be returned within 7 days for store credit only, less a restocking fee of $150.
- All clearance, custom and special order item sales are final.
- All clothing and wheel sales are final.
Item warranties vary by manufacturer. Block Bikes PDX warranties some items directly, other warranties need to be directed to the product manufacturer.
Wheels are never warrantied in the event of abuse or improper use. In order for any wheel warranty the wheel must be re-tensioned by Block Bikes PDX within the first month, or 500 miles; whichever comes first. The initial re-tension by Block Bikes PDX is free of charge and required to keep the warranty valid. No warranty is available if the wheel is not re-tensioned as outlined above. Failure by the wheel owner to promptly have wheels repaired voids all future warranties.
Any single-walled wheel has a maximum warranty of 30 days. Machine built wheels have a warranty up to 90 days.
Wheels hand built by Block Bikes PDX with all new components are warrantied for 1 year, which includes free spoke replacement and wheel true.